FREQUENTLY ASKED QUESTIONS

HOW LONG WILL THE CHOCOLATES LAST?

We encourage you to enjoy your chocolates within five to seven days of your purchase date to ensure the best quality and integrity of the chocolates.

HOW DO I STORE MY CHOCOLATES?

Once you receive your bonbons place them in a cool, dry place. The ideal storage conditions for bonbons is under 40% humidity and between 45-70 degrees Fahrenheit. If you enjoy your chocolates slowly, you can freeze bonbons for later consumption though to preserve the shine and integrity of the chocolate we recommend the following:

store them in an airtight container and
place them in the freezer.
To de-thaw them, put the container into the fridge for 24 hours
Then allow the container with the chocolates to come to room temperature before enjoying.

DO YOU OFFER INTERNATIONAL SHIPPING?

Sadly, at this time we do not ship internationally.

SHIPPING, RETURNS & REFUND POLICY

Chocolates ship either Monday or Tuesday (depending on when you got your order in) to attempt to prevent your delishous and delicate chocolates from sitting in a warm post office over the weekend.

Sweet Release cannot be held responsible for any damages to packages that happen during or after shipping/delivery (heat, lost package, animal damages, broken bonbons due to shipping, etc).

We work hard to package your items to prevent damages, however, once your chocolates leave our hands, it is beyond our control.

We are also not responsible for shipping delays caused by our shipping provider due to weather or any other circumstances.

As a small business that produces consumable and perishable goods we cannot accept any returns.

If you have any questions, please contact stephanie@sweetreleasechocolates.com